Glen Silverman

IT Consultant, Online Marketing Professional – Linkedin

Atlantic City, New Jersey (Greater Philadelphia Area)


– Summary –

➢A+ PC Certified Technician; IT Certified; Network Certified; Accredited HP platform specialist; Dell Warranty Certification; Certified Macintosh Technician; Eban DoD Secure Data Wipe Certified.
➢More than fifteen years of professional computer experience.
➢In depth knowledge of installation, troubleshooting, repair, sales, and help desk.
➢Strong customer service, interpersonal, and communication skills.
➢Experience with administrative, teacher, and staff training.
➢Trained and supervised Lab Assistants and Students.
➢Nightclub Promotions, Social Networking/Marketing, Data Analysis.

– Experience –

IT Support Specialist

IT Consultant

Aug 2010PresentUS

– Configure Wireless Networks, Diagnose Software Issues.
– Fix Driver and Application Conflicts, Viruses, and Configuration Problems.
– Repair Laptop, and Desktop Hardware Problems. Specializing in Water Damaged Components and Small Electronics. Mac, Linux, and Windows Clone PCs.
– Teaching and Software Diagnosis using Remote Desktop and Mobile Device Support Tools, with Attentive and Empathetic Customer/Client Support.
– Web Design Consulting, Email and Social Media Marketing and Planning.
– Project Planning and Research; finding solutions for any and all technology related issues.


Any City

May 2011Atlantic City, NJ

Multi-Service Event Planning and Promotional Company Located in Atlantic City, NJ
– Online Marketing and Social Media
– Product Planning and Strategic Advertising
– IT Services and Web Design

IT Field Engineer


Public Company; 51-200 employees; Staffing and Recruiting industry

October 2006July 2010 (3 years 10 months) Branchburg, NJ

•Travel to Schools, Businesses, and Homes to Diagnose and Repair HP, Dell, and Macintosh computer problems; Internal software specialist.
•Newark BOE, IAS, Transnet, and SJMC Help Desks.
•Backup Network Administrator for GUND and Abington Critical Care Associates
•L2/L3 IT Analyst, Administrator, and Inventory Specialist for L’Oreal.
•Macintosh Administrator for VIVA Corp, CTI, and MCTS.

Licensed Real Estate Agent/Administrative Assistant

Coldwell Banker Real Estate

November 2005May 2006 (7 months) Randolph, NJ

•Assist and teach computers to agents and administration on a daily basis.
•Monitor computers, printers, and copiers for problems and submit tickets.
•Manage accounting and supplies.

Macintosh/PC Computer Lab Manager

Monmouth University

September 2000May 2005 (4 years 9 months) West Longbranch, NJ

•Resolved Macintosh computer and network printer, problems.
•Monitored and repaired PCs (IBM clones, Windows based).
•Supervised and trained multiple lab assistants and students.

Instructional Field Technician

Comp Tutor Computer Center & Cyber Café

May 2001September 2001 (5 months) West Orange, NJ

•Helped start new business.
•Fix Computers and Networks.
•Helped Customers in store and Traveled On-Site to Repair and Teach.

Computer/Network Technician

Morris School District

July 1999April 2000 (10 months) Morristown, NJ

•Resolved district computer problems.
•Configured and installed servers; wired district network.
•Assisted teachers and staff with various computer problems.

Computer Upgrades/Salesman


September 1998June 1999 (10 months) East Hanover, NJ

•Answered computer questions.
•Sold computers, hardware, and software.

Oct. 2011Dec. 2013 (2 years +) Atlantic City, NJ

•IT Support as needed.
•Enhanced EIQ Customer Service and Conflict Resolution.
•Utilized “Healing Touch Energy Therapy”.
•Reflexology, Swedish, and Deep Tissue Techniques.

– Education –

County College of Morris

Network Certification, Computer Networking and Security


American School of Business

NJ Real Estate License, Real Estate


Monmouth University

BA and IT Certification, Communication Radio/TV


Healing Touch International Inc.

Healing Touch Level 1, Energy Therapy


Provided by:
Maggi Hutchinson, BS, JD, CHTP/I
HTI Certified Healing Touch Instructor

Activities and Societies: NCBTMB, AHNA

Barberio School of Massage Therapy

NJ Licensed Massage Therapist, Massage Therapy/Therapeutic Massage


National Massage Therapy Institute

Thai Yoga Bodywork Certification, Massage Therapy


Water Road - Copyright © 2010 Glen Silverman

Copyright © 2010 Glen Silverman